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Customer FAQ/Help

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I forgot my password.

Posted on: July 15th, 2020 by James

July 15, 2020
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password....

How much is my shipping?

Posted on: July 15th, 2020 by James

July 15, 2020
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices....

How do I edit my account information?

Posted on: July 15th, 2020 by James

July 15, 2020
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information....

How do I create an account?

Posted on: July 15th, 2020 by James

July 15, 2020
1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information....

When will my backorder arrive?

Posted on: July 15th, 2020 by James

July 15, 2020
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you....

My product is missing parts.

Posted on: July 15th, 2020 by James

July 15, 2020
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance....

An item is missing from my shipment.

Posted on: July 15th, 2020 by James

July 15, 2020
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance....

My order never arrived.

Posted on: July 15th, 2020 by James

July 15, 2020
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance....

How do I track my order?

Posted on: July 15th, 2020 by James

July 15, 2020
Click the "My Account / Order Status" link at the top right hand side of our site to track your order....

How do I change quantities or cancel an item in my order?

Posted on: July 15th, 2020 by James

July 15, 2020
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable....

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Additional Support (1)

Buyer's Guide (3)

International Shipping (4)

Order Status (7)

Pricing and Billing (5)