Telonic Instruments Ltd would like to take this opportunity to update all of our customers regarding the current COVID-19 outbreak and what steps we are taking. We have put systems in place to continue business during the current crisis with orders being processed and shipped as usual on a daily basis with our normal courier service APC.
Current Operational Situation
We continue to monitor the developing situation extremely closely and are prioritising the health and safety of our staff and customers before anything else. We are doing everything we possibly can do to ensure the operational aspect of the business remains unaffected for as long as possible. To ensure this happens and to protect the health of our colleagues, our staff are working remotely where possible and where staff do have to come into our offices or warehouse we are exercising distancing measures to keep face to face interaction to an absolute minimum to protect them.
So far, these actions are working to keep all staff healthy and the day to day aspects of the business running as usual.
Ordering
We are still accepting orders from customers through email and by telephone, both our websites remain transactional 24 hours a day with orders being processed on the same working day.
Technical Support
Our technical support team is still fully operational but due to the current circumstances, some members of the team are now working remotely, however, we are still able to support you via the phone, WhatsApp or email.
Ongoing Situation
As the situation continues to evolve we would like to wish our customers the best of health and whatever adverse knock-on effects this may have to the UK economy that these are short-lived and operations return to normal for everyone in the shortest possible time frame.
Thank you for your continued support and business.
Stay Safe
Doug Lovell
Telonic Instruments Ltd